A property management company is only as good as its maintenance effort. We have vetted technicians ready to deploy at any given moment. Here at Servis Realty, we commit to regular maintenance practices to ensure that our branch delivers unparalleled service.
A management company’s callback rate tracks how often they have to send their team back to a property to redo a repair they already performed.
In the name of tenant satisfaction and efficient use of our team’s man hours, we keep your callback rate close to zero.
We Seek the Harsh Truth
Feedback from the residents we serve at a unit level helps us guarantee that our technicians are courteous with tenants, and efficient from the moment they walk through the door.
Servis sends a survey to the tenants of every single unit we make repairs on, no matter how small the fix. We want to know exactly how well they think we’ve served them. This helps us improve our service, and it also lets them know that they have a voice in our process.